tk188 Privacy
Policy & Data Protection

tk188 ("we", "our", "platform") operates a safe and transparent online entertainment service for players in Bangladesh. Your privacy is very important to us. This privacy policy ("policy") sets out how tk188 collects, uses, stores, and protects the personal information of users ("you", "user").

The following terms are used in this policy:

• Personal Information: Any information that can directly or indirectly identify you — such as your name, email address, mobile number, date of birth, and financial information.
• Service: The tk188 website, mobile platform, and all related services.
• Processing: Any operation performed on data, including collecting, recording, organising, storing, adapting, retrieving, using, disclosing, or deleting it.
• Third Party: Any person or organisation other than tk188.

By using tk188's services, you confirm that you are at least 21 years of age and that the terms set out in this policy are understood and acceptable to you.

tk188 collects and processes your information only for the following lawful purposes:

• To complete account registration and identity verification.
• To securely process financial transactions — deposits and withdrawals.
• To prevent fraud, money laundering, and other illegal activities.
• To ensure the security of your account and transactions.
• To provide customer support services.
• To fulfil legal obligations.
• To improve platform performance and personalise your experience.
• To ensure responsible gaming and identify problematic behaviour.

3.1 Information Provided at Registration

When you open an account with tk188, we collect the following information:

• Full name
• Date of birth (for age verification)
• Mobile number (which may be linked to a bKash, Nagad, or Rocket account)
• Email address
• Username and password

3.2 Identity Verification Information

To ensure security and responsible gaming, we may request additional information for identity verification:

• National ID (NID) or passport details
• Proof of address
• Verifiable payment method details

3.3 Automatically Collected Information

When you use our services, we automatically collect the following information:

• IP address and device identifier
• Browser type and version
• Operating system information
• Login time and date
• Activity logs on the platform (pages visited, time spent)
• Transaction history
• Gaming activity information

3.4 Financial Transaction Information

When you use bKash, Nagad, or Rocket for deposits and withdrawals, we store the transaction date, amount, and transaction ID. We do not directly store your mobile banking PIN or full account password.

tk188 uses the information collected in the following ways:

4.1 Service Provision & Operation

• To create and manage your account.
• To process deposit and withdrawal requests.
• To provide bonuses and promotional benefits.
• To deliver VIP programme benefits.

4.2 Security & Compliance

• To detect and prevent fraudulent activity.
• To prevent the operation of multiple accounts.
• To carry out necessary checks for anti-money laundering (AML) purposes.
• To confirm age verification (for users aged 21 and above only).

4.3 Customer Service & Communication

• To respond to your support requests.
• To send important account-related notifications.
• To inform you of promotional offers and updates (you can opt out of this).

4.4 Platform Development

• To analyse and improve service quality.
• To identify and resolve technical issues.
• To improve the user experience.

tk188 uses cookies and similar technologies to improve your browsing experience.

5.1 Types of Cookies

• Essential Cookies: These are required for the core functionality of the platform and cannot be disabled (e.g., maintaining login sessions).
• Functional Cookies: Help remember your preferences (e.g., language selection).
• Analytics Cookies: Used to analyse site usage and improve service quality.
• Security Cookies: Help prevent fraud and unauthorised access.

5.2 Cookie Controls

You can disable non-essential cookies through your browser settings. Please note that disabling certain cookies may limit some features of tk188.

tk188 does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

6.1 Payment Processing Partners

Limited information is shared with payment service providers — bKash, Nagad, and Rocket — to complete transactions. This information is used solely for verifying and completing transactions.

6.2 Technology & Service Providers

We work with trusted technology partners who process your information on our behalf and within the limits of this privacy policy. This includes server hosting, cybersecurity, and gaming software providers.

6.3 Legal Requirements

We may disclose information where required by law:

• To comply with court orders or valid legal processes.
• To assist government authorities with lawful investigations.
• To comply with anti-money laundering (AML) and counter-terrorism financing (CFT) regulations.

6.4 Business Transfers

In the event of a business merger, acquisition, or asset sale, your information may be transferred. In such cases, you will be notified in advance.

tk188 applies industry-standard security practices to ensure the safety of your personal information.

7.1 Technical Safeguards

• SSL/TLS Encryption: All communication between your browser and our servers is encrypted.
• Data Encryption: Stored sensitive information is protected with strong encryption technology.
• Firewall & Intrusion Detection: Multi-layered security measures to prevent unauthorised access.
• Regular Security Audits: Periodic reviews to identify vulnerabilities.

7.2 Administrative Safeguards

• Only authorised personnel have access to your information.
• All staff are trained on data protection.
• Data access is logged and monitored.

7.3 Password & Account Security

You also have some responsibility for keeping your account secure:

• Use a strong, unique password.
• Do not share your password with anyone.
• Always log out after using your account.
• If you notice any suspicious activity, let us know immediately.

As a tk188 user, you have the following rights regarding your information:

8.1 Right to Access Information

You can find out at any time what information we hold about you. To do so, please contact our support team.

8.2 Right to Correct Information

If your information is incomplete or incorrect, you can request a correction. Please notify us using the method described in the contact section.

8.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, we may be required to retain some information for a specified period to meet legal obligations.

8.4 Right to Object to Processing

If you do not wish to receive promotional communications, you may withdraw your consent at any time. Processing that is necessary for the operation of core services is not covered by this right.

8.5 Right to Data Portability

You may request a copy of the information we hold about you in a structured, commonly used, and machine-readable format.

tk188 retains your information for as long as it is needed to fulfil the purpose for which it was collected, or for as long as required by law.

• Active Account: All information is stored for as long as the account remains active.
• Closed Account: Even after an account is closed, some information may be retained for the necessary period to meet legal obligations.
• Transaction Records: Financial transaction data is retained for the period prescribed by law.
• Support Communications: Customer service conversations are retained for a set period for quality assurance and reference purposes.

Once the retention period ends, information is securely deleted or anonymised.

tk188 is for persons aged 21 or above only. We do not knowingly collect any information from persons under the age of 21.

An age verification process is carried out at the time of registration. If, for any reason, a person under the age of 21 registers, we will close their account and delete the collected information as soon as we become aware of it.

If you believe a minor is using our services, please contact us immediately.

tk188 reserves the right to amend and update this privacy policy as needed. If significant changes are made to the policy, we will notify you in the following ways:

• By updating the "Last Updated" date at the top of this page.
• By sending a notification to your registered email or mobile number.
• Through a notification when you log in to the platform.

If you continue to use the service after any changes, it will be assumed that you have agreed to the updated policy. It is therefore recommended that you review this page periodically.

If you have any questions, comments, or requests regarding this privacy policy, please get in touch with us:

• Email: [email protected]
• Live Chat: Available 24/7 via the website
• Language: Support is available in both Bengali and English

We try to respond to your privacy-related requests as quickly as possible. Ensuring the protection of your information is our priority.